Emergency maintenance
Gas, fire or a life-threatening emergency? Call 911 first.
Emergency maintenance: (518) 344-4543
Call for leaks, no heat, apartment or exterior-door access problems, gas or chemical odors, a beeping fire alarm, or an unauthorized non-tenant in the lobby.
Pay Rent & Resident Portal
Use the RESIDENT PORTAL to pay rent, view your balance, access statements, and manage your account. If you cannot access the portal or have a payment question, call (518) 344-4543 or email info@stratuspm.com.
Maintenance: what to expect
Submit requests through the RESIDENT PORTAL. If our technician may enter as soon as possible Monday–Friday, 8 a.m.–4 p.m., mark permission to enter. If you prefer to be home, include several days and times that work.
Confirmation: You’ll receive an email after submitting your request. A maintenance coordinator may call for details or photos and may walk you through a possible fix.
Visit timeline : A technician usually visits within three days. We’ll call to schedule, or knock loudly before entering if you gave permission.
Packages
Please collect packages promptly. Packages left longer than two weeks will be returned to the sender.
Snow Removal
Snow is part of winter in the Northeast, and we appreciate your patience while our crews work through each storm. We will complete snow removal within 24 hours after the storm ends.
If your building has a parking lot, we will notify you by email, text, and a notice on the front door when vehicles must be moved so the entire lot can be cleared. Vehicles not moved at the scheduled time will be towed at the owner’s expense.